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Interactive Voice Response


Interactive Voice Response

Interactive voice response is an automated system that allows you to manage and follow up your calls 24x7. Every lead is important for your organization and IVR helps you to manage and organize it with efficient follow ups. IVR can be used to get the response for a certain incidence as it is happening, or right after it occurred or used as pre-communication for a direct marketing campaign to increase engagement.IVR can reduce the cost to your business by automating outbound telesales calls and only connecting to a salesperson when a customer picks up, thereby reducing waiting time for salespeople on calls and becoming a virtual switchboard where menus can guide customers to relevant products or information that they want, thereby saving call center staff time.

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