CRM is a dynamic responsive system that is used to manage and organize the internal activities of an organization. CRM has various important models like inventory management system, payroll management system, Human Resource management etc. Customer relationship management software such as IVR offers easier remote access via smartphones, laptops, tablets and cloud computing. It helps the clients boost their sales and improve customer satisfaction by facilitating a multi-channel approach to customer service. Deetyasoft links CRM data to contact center interactions, giving managers faster access to client info when and in what way they need it. The result is a single integrated manager desktop solution that effectively permits contact center with the data required to meet today’s increasing customer expectations.